Solerys is a private operator mandated by France Travail to provide certain support services for job seekers. When a France Travail advisor directs a registrant to Solerys, this referral is part of a specific contractual framework that binds both parties, and non-compliance can lead to sanctions including deregistration.
France Travail Engagement Contract and Link with Solerys
Since January 1, 2025, every job seeker must develop a commitment contract with their France Travail advisor within thirty days of registration. This document formalizes the objectives for returning to employment, the planned actions (active job search, training, support from a service provider), and mutual obligations.
When France Travail directs you to Solerys, this service is integrated into your commitment contract. Participating in the meetings and workshops offered by Solerys then becomes a component of your contractual obligations, alongside monthly updates or active job searching.
To better understand the specific framework surrounding Solerys Pôle Emploi email and obligations, it is important to know that the commitment contract has replaced the former Personalized Employment Access Project (PPAE), with more stringent formalities and direct consequences in case of non-compliance.
Solerys Services: What Support Covers
Solerys does not offer a one-size-fits-all program. Several services coexist depending on your profile and professional project.
- Activ’Créa Émergence: a program dedicated to exploring business creation or takeover as a pathway back to employment, including project feasibility checks and professional network development.
- Agil Cadres: personalized support with a business relations officer for executive profiles, focused on enhancing job search techniques.
- Advisory Workshops: thematic sessions covering career choice, skills validation, application preparation, business creation, or international mobility.
The type of service offered to you depends on the assessment conducted by your France Travail advisor. You do not have the option to freely choose between these programs, but you can ask for clarification on the reasons for the chosen referral.
Deregistration and Sanctions from France Travail: Concrete Mechanisms
The confusion between deregistration and cessation of registration remains common. Deregistration is a sanction imposed by France Travail for failing to meet your obligations. Cessation of registration occurs in different administrative situations (return to work, end of rights without renewal).
Within the framework of support from Solerys, several situations can trigger a deregistration procedure:
- Unjustified absence from a Solerys appointment reported by the service provider to France Travail.
- Refusal to participate in the workshops or actions outlined in your commitment contract.
- Lack of active job search efforts during the support period.
Deregistration results in the temporary suspension of your unemployment benefits. The duration varies depending on the nature and recurrence of the violation. A first violation may lead to a one-month suspension, with subsequent violations resulting in longer durations.
Contradictory Procedure Before Deregistration
France Travail cannot deregister you without allowing you to explain yourself. Before any decision, you will receive a letter informing you of the observed violation and inviting you to present your observations. This period allows you to provide justification (sick leave, simultaneous summons, documented transport issues).
Always keep records of your exchanges with Solerys: confirmation emails, appointment SMS, letters. These elements constitute your main leverage in case of dispute.
Appeal After Deregistration Related to Solerys
If you believe the deregistration is unjustified, two avenues for appeal exist. The first is an administrative appeal to the director of your France Travail agency, to be submitted by registered mail outlining the facts and attaching your evidence.
The second is an appeal to the administrative court if the administrative appeal is unsuccessful. This appeal must be filed within two months of the rejection decision.
A little-known point: Solerys does not impose deregistration. The provider reports a violation, but the decision rests solely with France Travail. Contesting a report from Solerys must therefore go through France Travail, not the provider itself.
Differentiating Obligation of Means and Obligation of Result
Your obligation as a job seeker is an obligation of means: you must demonstrate active and regular efforts, not secure a job within a given timeframe. If you attend Solerys meetings, carry out the requested actions, and document your job search, you fulfill your obligations, even without immediate results.
This distinction protects job seekers facing a challenging labor market in their sector. France Travail cannot sanction the absence of results if the efforts are effective and traceable.
What Solerys Cannot Require
The framework of the service has limits. Solerys cannot require you to accept a job offer that does not meet the criteria defined in your commitment contract. The provider also cannot unilaterally change the terms of your support without validation from France Travail.
If a Solerys advisor asks you to perform actions that fall outside the scope defined in your commitment contract, you have the right to request written clarification. Any modification of your obligations requires an update of the commitment contract, co-signed with your referring France Travail advisor.
Support from a private provider like Solerys operates within a regulatory framework that both protects and constrains. Keeping a written record of every exchange, understanding the distinction between the provider’s report and France Travail’s decision, and regularly checking the content of your commitment contract remain the three most effective reflexes to secure your situation.